You Asked, We Answer

Please note that International Clinical Behavioural Services (ICBS) is a private and independent mental health service and, as such, we are unable to advise on whether you will be able to claim back fees through a specific health insurance provider.

If you have international insurance, it is possible that you may be eligible for reimbursement, but we advise you to check directly with your provider.

Please provide them with the following information when making your inquiry:

- Psycholoog NIP (NL) reg. 232680

- AGB Code Practice: 94066435

- AGB Code Caregiver: 94109462

- KvK-number: 83644237

Our fees for services can be found on our website's Fees page.

Click here for more information about our fees.

To confirm your session booking, full payment is required in advance, with the exception of our Free Initial Consultation. We work with Stripe, a secure online payment processing company that complies with applicable laws, including the General Data Protection Regulation (GDPR). You can review their Global Privacy Policy by following this link:

https://stripe.com/en-nl/privacy

Booking an appointment at ICBS is a simple and easy process that can be completed in just a few steps:

Step 0. Click on Book an Appointment.

Step 1. Select the type of appointment that you are looking for, such as individual therapy.

Step 2. Select your time zone.

Step 3. Choose a date and time that suits you.

Step 4. Enter your name, surname, phone number and email address.

Step 5. Pay for the session in full using our secure online payment system.

Step 6. Receive a confirmation email with all the details of your appointment.

If you encounter any issues during the booking process, please do not hesitate to contact us for assistance.

At ICBS, all administrative and indirect work involved in your therapy session, both before and after, is already included in the price.

Please note that ICBS is generally exempt from charging VAT for our services, with the exception of couple therapy treatments and counseling.

Nevertheless, VAT is already included in the price for couple therapy treatments.

Click here to see more information about the rates.

You can reschedule your appointment by providing more than 24 hours' notice before the original appointment date and time. If you need to cancel an appointment with less than 24 hours' notice, it cannot be rescheduled, and no refund will be given.

However, if you cancel your appointment with more than 24 hours' notice, you will receive a full refund. Please note that if you miss your appointment without providing any notice, you will be charged the full fee for the session.

We offer therapy in English, French, Spanish, Italian, Greek, Hungarian, Turkish, Persian (Farsi) and Bulgarian. We are constantly working to expand our team of clinical psychologists to provide therapy in more languages.

At International Clinical Behavioural Services, we strive to provide the best care for our clients. However, we understand that there may be times when a client has a complaint about their treatment. If this occurs, we kindly request that you first speak directly with your clinician to discuss your concerns. In the event that you and your clinician are unable to resolve the issue together, a third party will mediate to help find a suitable solution.

We are committed to complying with the Wkkgz legislation and other laws and regulations in the healthcare sector, which are aimed at improving the quality of care for patients. If you would like more information about our commitment to these laws and regulations, please click here.